THE SUPPORT DESK
Need a hand?
We’re all ears.
A stubborn queue? An unexpected crash? A very good idea? Here’s how to get help and tell us what’s happening at your festival.
Let’s get the
music going again.
The game is running slowly.
Open Settings and try a lower graphics quality. Close other demanding applications and update your graphics drivers. If it happens with a particular festival, note the guest count and keep a copy of the save.
The game won’t start or crashes.
Restart the game and check for updates. If installed through Steam, use the game’s Properties → Installed Files → Verify integrity of game files. Include any error message and your PC specifications in your report.
Where are my saves and logs?
For the Windows desktop build, paste %APPDATA%\festival-tycoon into File Explorer. Named saves are in the saves folder, and renderer.log contains messages from the last run. Make a copy before changing or removing anything.
How do I report a bug?
Tell us what you expected, what actually happened and how to reproduce it. Include the game version, Windows version and a screenshot or save if helpful. Remove personal information from attachments before sending.
Can I contact you about press or videos?
Yes. Choose “Press / creator enquiry” in the message helper and include your publication or channel, what you’re working on and any relevant dates.
A good bug report includes
- A short description of the problem.
- The steps that led to it.
- Your game version and PC specifications.
- A screenshot, save or log, where relevant.